Booking, Cancellation & Charter Terms

Epic Lake Day operates on a private charter basis. Bookings secure the exclusive use of the vessel, skipper, crew, equipment, and associated services for a defined period of time. Epic Lake Day does not sell individual seats. Each booking reserves a dedicated charter slot that cannot ordinarily be resold once allocated.

Full payment is required at the time of booking to secure your reservation.

Personal circumstances including illness, injury, travel delays, missed flights, or family emergencies do not override this policy. We strongly recommend comprehensive travel insurance.

Rescheduling requests may be made at any time. Requests within 7 days of departure are at our discretion, subject to availability, and may incur an administration fee or price difference. Changes are effective only once confirmed in writing.

All charters are subject to weather, lake, and operational conditions. We reserve the right to cancel, delay, or reschedule any charter for safety reasons.

If we cancel before departure, you will be offered:

• A reschedule to the next available experience (preferred), or
• A refund less any non-recoverable third-party fees

If we determine the charter can operate safely but you choose not to proceed, standard cancellation terms apply.

We may substitute the vessel, skipper, route, or itinerary where reasonably necessary. Such changes do not constitute a cancellation.

Please arrive at least 30 minutes before departure. Failure to arrive by departure time may be treated as a no-show. Late arrival may result in reduced charter time with no extension or refund.

Epic Lake Day operates an absolute zero-alcohol and zero-drugs policy. Guests who are under the influence or not in a fit state to participate may be refused boarding without refund.

All guests must behave safely and respectfully. We may refuse boarding or terminate a charter without refund for aggressive, unsafe, or disruptive behaviour.

Guests are responsible for ensuring they are fit to participate. Please disclose any relevant medical conditions in advance.

Guests under 18 must be accompanied by a parent or legal guardian unless otherwise agreed in writing.

No refund for late arrival, early return, reduced participation, seasickness, or any unused portion of the charter. Once services commence, the booking is considered consumed.

We accept no responsibility for loss or damage to personal belongings. Please bring only essentials.

Bookings through third-party platforms may be subject to additional terms. Platform fees and commissions are non-refundable.

We may cancel or reschedule due to extreme weather, mechanical issues, lake closures, or other events beyond our control. Rescheduling is the primary remedy.

We strongly recommend comprehensive travel insurance covering cancellation, illness, injury, and missed connections.

These terms are governed by the laws of New Zealand.